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Terms & Conditions

Welcome to Scale Model Aircraft.biz.   We hope that you enjoy your visit!   This page should answer your questions regarding our ordering, shipping, and privacy policies. If you have any questions, please contact by e-mail or telephone and we will be happy to help!

Your Privacy

Your privacy is our main concern when you visit Scale Model Aircraft.biz. We will never share your individual information with anybody any time. We utilize many security techniques to safeguard any information that you submit to us. We maintain a strong commitment to your privacy within our company. When you provide us with personal information including, but not limited to you name, address, phone number, e-mail address, payment information, it will be used only in the method that you authorized. We do not, under any circumstances sell any customer information. We do not accept any request for any personal sensitive information about anyone, from anyone. Any reported inaccuracies will be immediately corrected after proper proof of identification. If you have any questions or concerns regarding our privacy policies, please contact us by phone toll free at (800) 999-9498, or e-mail us at adam@scalemodelaircraft.biz

Our privacy policy in whole may be found at: http://www.scalemodelaircraft.biz/privacy-policy


Ordering from Scale Model Aircraft.biz


Online shopping at Scale Model Aircraft.biz is both easy and secure! Our site was designed to be fast and easy to navigate.  Product catagories can be found on the left of each page.  Items can be sorted in several different ways, and we offer an advanced search engine to make it easy to find exactly what you are looking for.  Once you have found the products you are looking for, ordering is easy, safe and secure.  We utilize a very secure Apache server built using a secure 256  bit SSL certificate signed by "Register.com".  We accept payment using all major credit cards as well as PayPal and Google Checkout.  We also offer you the option to register and create an account or shop as a guest.  The choice is yours!

Payment Options


We accept Mastercard, Visa, American Express and Discover. You are also welcome to use Paypal or Google Checkout.

Shipping Policies


Scale Model Aircraft.biz offers free standard shipping to anywhere in the United States.  We make every effort to ship your order as soon as possible. Ninety percent of the orders we receive are shipped within 24 hours! If merchandise is out of stock due to unpredictable demand, your order may take up to 3 weeks to complete. This is the exception, not the norm.

We will also ship your order via Air or Internationally an additional charge. Choose the shipping method you would prefer on the Checkout Page.

We are required by law to note that the contents of international packages and to state the full value of the shipment, even if the package contains a gift.

Customs charges will be levied when the package reaches your country.  Scale Model Aircraft.biz is not responsible for these charges and cannot provide estimates as to what these charges may be. You may wish to contact your local customs office for further information.


Price Protection Policy


We guarantee our prices to be the lowest on the net. If you find the same product offered at a lower price on the Internet we will match that price. If you have already purchased the product from us, and find the item at a lower price on the Internet within 30 days of your purchase, please contact us with the information and we will refund you the difference!

The Scale Model Aircraft.biz price guarantee applies to identical products only. Price matching is subject to proof of competitor price including verification of manufacturer's part number and availability of product. Discount does not apply to closeouts, clearance, discontinued, remanufactured or repackaged goods with the same part number. Scale Model Aircraft.biz is not obligated to match the price on items that are not in stock by competitors. We will not be able to accept a price match for a competitor that operates through an auction site such as eBay, or a site that requires a membership to purchase such as Costco. When comparing internet competitors prices, shipping and handling charges will be included in the price analysis. The terms of this guarantee are subject to change without notice.

Return Policy


We want you to be totally satisfied with your purchase from us. If you are not, just return it to us within 30 days of your purchase, and will refund your money or give you an exchange...whichever you prefer. Our parent company has been in business for over 20 years, and have built our reputation on great service. If you are not pleased with your purchase, we will do everything we can to make it right!

Returned items must be in re-saleable condition and include all original packaging. When returning or exchanging an item, please call us at (800) 999-9498 or (805) 658-7369 for a Return Merchandise Authorization (RMA) code. All returns without our Return Merchandise Authorization (RMA) code will be subject to a 20% restocking charge. For your protection, you may wish to send your return via UPS or insured parcel post. Please send all returns to:

Returns Department  (RMA=Insert Here)
Scale Model Aircraft.biz
3857 Sheldon Drive
Ventura, CA 93003

IMPORTANT: Please include the RMA code on the label (as shown above)

Scale Model Aircraft.biz cannot pay for return shipping charges, or credit shipping charges already paid, unless we have made a shipping error, or the item is delivered damaged. Items that are returned in orders with free shipping, we will issue credit for the return minus the original cost of shipping the item.. All returns, including any credits applied for return shipping charges, will be credited to your Mastercard, Visa, American Express, Discover card or Paypal account  . If you have paid by check, a refund check will be issued to you. We will make every effort to process returned items within 7-10 business days. Please note that it may take 1-2 billing cycles for your bank to post the credit to your statement. ***Special Note: Our return policy does not apply to our "Custom Aircraft".  Because these are one-of-a-kind custom built scale models, we cannot offer a return policy for them. Special orders on non-stocking items, and items sold on "Clearance" are also non-returnable.

If you have any questions, please call us at 800-999-9498 or E-Mail us at adam@scalemodelaircraft.biz

What if my merchandise arrives damaged?

If any product arrives damaged, please call Customer Service at (800) 999-9498. We will be glad to arrange for a pickup, and will promptly replace your merchandise. Any damages or shortages must be reported within 7 days from when your package is delivered. You must keep all packing and shipping boxes and materials or a claim cannot be filed on your behalf for damaged items. If an item arrives damaged, we will send out another item via the same shipping method as originally chosen.